Personal Information We Collect

When you visit our website, certain information about your device and browsing activity may be collected automatically. This can include your web browser, IP address, time zone, device information, cookies stored on your device, pages or products you visit, referring websites or search terms, and information about how you interact with our website.

We refer to this information collectively as Device Information.

We may collect Device Information through technologies such as:

• Cookies: Small files stored on your device that help websites remember preferences, understand browsing activity, and improve the user experience. You can learn more about cookies and how to manage them at www.allaboutcookies.org.
• Log Files: These may record information such as your IP address, browser type, internet service provider, referring and exit pages, and date and time of access.
• Web Beacons, Pixels and Tags: Electronic technologies that help us understand how visitors browse and interact with our website.

When you place an order or attempt to make a purchase, we may also collect information necessary to process your transaction. This may include your:

• Name
• Billing address
• Shipping address
• Email address
• Phone number
• Order details
• Payment-related information

We refer to this as Order Information.

For the purposes of this Privacy Policy, Device Information and Order Information are collectively referred to as Personal Information.

How We Use Your Personal Information

We primarily use Order Information to process and fulfil purchases made through our website. This may include confirming your order, processing payments, arranging shipment, communicating delivery information, and providing invoices or order confirmations.

We may also use your information to communicate with you regarding your orders, enquiries or customer-service requests; identify potentially fraudulent or suspicious transactions; improve our products, services and website experience; understand how customers interact with our website; and, where you have provided the appropriate consent or preferences, send you product updates, offers or marketing communications.

Device Information may also be used for website analytics, performance monitoring, fraud prevention, and measuring the effectiveness of our marketing or advertising activities.

Sharing Your Personal Information

We may work with trusted third-party service providers that help us operate our website, process orders, analyse website activity, deliver products, process payments, or carry out marketing activities.

Where applicable, these providers may process certain Personal Information only to the extent required to perform their services.

For example, if our online store is powered by Shopify, you can learn more about Shopify's privacy practices at:

https://www.shopify.com/legal/privacy

We may also use Google Analytics or similar tools to better understand how visitors use our website.

You can read Google's privacy policy here:

https://policies.google.com/privacy

Google also provides options for managing or opting out of certain Analytics tracking:

https://tools.google.com/dlpage/gaoptout

We may also disclose Personal Information when required to comply with applicable laws, regulations, legal proceedings, court orders or lawful requests from government authorities, or where necessary to protect our rights, customers, business or property.

Advertising and Marketing

Where permitted and based on your preferences, we may use information about your interaction with our website to provide advertisements, offers or marketing communications that may be more relevant to you.

Third-party advertising platforms may provide their own settings for managing personalised advertisements.

You may review advertising preferences through services such as:

• Facebook / Meta:https://www.facebook.com/settings/?tab=ads
• Google:https://adssettings.google.com/
• Microsoft Advertising:https://about.ads.microsoft.com/en-us/resources/policies/personalized-ads

You may also learn more about online advertising choices through:

https://optout.aboutads.info/

Cookies

Cookies help us provide a smoother browsing experience, remember preferences, analyse website traffic and understand how customers use our website.

Most browsers allow you to control or disable cookies through their settings. Please note that blocking certain cookies may affect the functionality or performance of some parts of the website.

Do Not Track

Some browsers provide a "Do Not Track" signal. Because there is currently no universally accepted standard for responding to these signals, our website may not automatically change its data-collection practices when such a signal is received.

Your Privacy Rights

Depending on where you live and the privacy laws applicable to you, you may have certain rights regarding your Personal Information.

These may include the right to request access to the information we hold about you, ask us to correct inaccurate information, request deletion of eligible Personal Information, or raise questions regarding how your information is being used.

If you are located in the European Economic Area or another jurisdiction providing similar privacy rights, you may contact us to exercise the rights available to you under applicable law.

Where your information is processed outside your country of residence, including through international technology or service providers, appropriate measures may be used as required by applicable laws.

Data Retention

We may retain information relating to your orders and transactions for as long as reasonably necessary to fulfil your purchases, maintain business and accounting records, handle customer-service matters, prevent fraud, and comply with applicable legal or regulatory requirements.

Where permitted by law, you may contact us to request deletion of eligible Personal Information.

Security of Your Information

We take reasonable administrative, organisational and technical precautions designed to protect the Personal Information shared with us.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. We therefore encourage customers to use appropriate precautions when sharing information online.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our business practices, website functionality, technology, services, or legal and regulatory requirements.

Any updated version will be published on this page. We encourage you to review this Privacy Policy occasionally to stay informed about how we handle your information.