Terms & Conditions
Overview
This website is operated by The Farm Story by Grannys. Throughout this website, the terms “we”, “us” and “our” refer to The Farm Story by Grannys.
We provide this website, including the information, features, products, tools and services available through it, subject to your acceptance of these Terms & Conditions and any other policies referred to on the website.
By browsing our website, creating an account, placing an order, or otherwise using our services, you agree to these Terms & Conditions. They apply to all visitors and users of the website, including customers, browsers and anyone who submits content or communicates with us.
Please read these Terms carefully before using the website. If you do not agree with them, you should not access or use our website or services.
We may introduce new products, services, tools or website features from time to time. Unless stated otherwise, those additions will also be governed by these Terms.
We may update these Terms periodically by publishing a revised version on this page. We encourage you to review them occasionally. Your continued use of the website after an update will constitute acceptance of the revised Terms, to the extent permitted by applicable law.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Section 1 –Online Store Terms
By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you. Where a minor uses the website under your supervision, you are responsible for ensuring that such use is lawful.
You must not use our website, services or products for any unlawful, fraudulent or unauthorised purpose.
You must also not:
- Violate applicable laws or regulations while using our website
- Infringe copyright, trademark or other intellectual-property rights
- Introduce viruses, malware, malicious scripts or harmful code
- Attempt to disrupt, damage or gain unauthorised access to the website or its systems
We may restrict or terminate access to our services where these Terms are breached.
Section 2 –General Conditions
We reserve the right to refuse or restrict service to anyone for any reason at any time.
Information you submit through the website may pass through different networks and technical systems. Payment information is generally handled through secure payment providers and encrypted transmission systems in accordance with the provider's security practices.
You may not reproduce, copy, duplicate, sell, resell, commercially exploit or misuse any part of our website, services, content or access mechanisms without our prior written permission.
Headings used in these Terms are provided for convenience and do not affect their interpretation.
Section 3 –Accuracy of Website Information
We aim to keep information on our website accurate and up to date. However, there may occasionally be errors, omissions, outdated information or differences between website content and actual product availability.
Information on the website is provided for general purposes and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.
Some content may include historical information that is provided for reference only.
We may update, modify or remove website content from time to time, subject to applicable legal requirements.
Section 4 –Prices and Changes to Services
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Section 5 –Products and Services
Certain products may be available exclusively through our website and may be offered in limited quantities.
Returns, replacements and refunds are governed by our Returns & Refund Policy.
We make reasonable efforts to display product photographs, packaging, colours and descriptions accurately. However, actual appearance may vary depending on screen settings, lighting, packaging updates and natural characteristics of the product.
Because many of our products are made using natural ingredients, slight variations in colour, aroma, texture, consistency or taste may occur between batches. These natural differences are not necessarily considered product defects.
We may limit the quantity of products available for purchase by a customer, household, account, address or order where reasonably necessary.
We also reserve the right to discontinue a product, update packaging, modify product descriptions or revise pricing.
Product availability may vary by location and delivery serviceability.
Section 6 –Orders, Billing and Account Information
We reserve the right to accept, reject, limit or cancel an order where reasonably necessary, including in cases involving:
- Suspected fraudulent transactions
- Incorrect pricing or product information
- Product unavailability
- Duplicate or unusually large orders
- Suspected resale activity
- Incorrect or incomplete customer information
- Delivery locations that are not serviceable
If we cancel or materially modify an order after it has been placed, we will make reasonable efforts to notify you using the email address or phone number provided with the order.
You agree to provide accurate, complete and current billing, shipping and contact information.
You are responsible for ensuring that your delivery address, phone number and other order details are correct before completing a purchase.
For information regarding replacements, returns or refunds, please refer to our Returns & Refund Policy.
Section 7 –Third-Party Tools and Services
We may provide access to tools, payment services, logistics systems, analytics platforms or other services operated by third parties.
These services may be governed by the respective third party's own terms, privacy policy and operating conditions.
Where we do not control a third-party platform, we cannot guarantee its uninterrupted availability, performance or functionality.
Your use of such third-party services may therefore also be subject to their applicable terms.
Section 8 –Third-Party Links
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Section 9 –Reviews, Feedback and User Submissions
If you submit reviews, feedback, photographs, suggestions, ideas, comments or other content to us, you confirm that you have the right to provide that material.
Where legally permitted, you grant us permission to use, reproduce, edit, publish, translate or display submitted content for purposes connected with our business, website, products, customer experience or marketing.
You must not submit content that:
- Infringes another person's intellectual-property or privacy rights
- Is unlawful, misleading, defamatory, abusive or obscene
- Contains malware, viruses or harmful code
- Misrepresents your identity or the origin of the content
- Violates any applicable law or these Terms
We may moderate or remove user-submitted content where we reasonably consider it inappropriate, unlawful or inconsistent with these Terms.
You remain responsible for the content and accuracy of material you submit.
Section 10 –Personal Information
Any personal information you provide through our website will be handled in accordance with our Privacy Policy.
We encourage you to read our Privacy Policy to understand how we collect, use, store and share personal information.
Section 11 –Errors, Inaccuracies and Omissions
From time to time, our website may contain typographical errors, incorrect pricing, inaccurate product information, incorrect promotional details, shipping estimates or availability information.
We reserve the right to correct such errors, update information or cancel affected orders where appropriate.
Where an order is affected by a genuine error, we may contact you with updated information and, where required, provide appropriate options regarding the order.
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
Section 12 –Prohibited Uses
You must not use our website or services:
- For any unlawful or fraudulent activity
- To encourage another person to break the law
- To infringe our intellectual-property rights or those of another party
- To harass, threaten, abuse or unlawfully discriminate against another person
- To submit false or deliberately misleading information
- To upload malware, viruses or destructive code
- To obtain or track another person's information without lawful authority
- To spam, phish, scrape, crawl or interfere with the website improperly
- To bypass or interfere with website security
- For obscene, deceptive or malicious purposes
We may restrict or terminate access where the website is used in violation of these Terms.
Section 13 –Disclaimer and Limitation of Liability
We make reasonable efforts to keep our website and services secure, accurate and available. However, we cannot guarantee that access will always be uninterrupted, error-free or free from technical issues.
The website and its content are provided on an “as available” basis, subject to warranties and rights that cannot legally be excluded.
To the fullest extent permitted by applicable law, The Farm Story by Grannys, its owners, employees, affiliates, service providers, suppliers and representatives will not be liable for indirect, incidental, special or consequential losses arising solely from the use of the website or services.
Nothing in these Terms is intended to exclude or restrict any rights, remedies, guarantees or liabilities that cannot lawfully be excluded under applicable consumer-protection or other laws.
Section 14 –Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless The Farm Story by Grannys, its affiliates, employees, representatives, service providers and suppliers from third-party claims arising directly from:
- Your material breach of these Terms
- Your unlawful use of the website
- Your violation of another person's rights
- Content submitted by you that violates applicable law
This clause does not limit any rights available to consumers under applicable law.
Section 15 –Severability
If any provision of these Terms is found by a competent authority to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue to remain valid and enforceable.
Section 16 –Termination
These Terms remain effective while you use our website or services.
You may stop using our services at any time.
We may suspend or terminate access where we reasonably believe that a user has materially breached these Terms, engaged in unlawful activity, attempted fraud, misused the website or created a security risk.
Obligations and liabilities that arose before termination will continue where their nature or applicable law requires them to survive.
Section 17 –Entire Agreement
These Terms, together with our Privacy Policy, Returns & Refund Policy, Shipping or Delivery Policy and any other policies referenced on the website, form the agreement governing your use of our website and services.
If we do not immediately enforce a provision of these Terms, this does not mean that we have waived the right to enforce it later.
Section 18 –Governing Law and Jurisdiction
These Terms & Conditions will be governed by and interpreted in accordance with the applicable laws of India.
Subject to applicable consumer-protection laws and any mandatory jurisdictional requirements, disputes relating to these Terms, the website, or purchases made from us will be subject to the jurisdiction of the competent courts having jurisdiction over our business location in Rajkot, Gujarat, India.
Section 19 –Changes to These Terms
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Section 20 –Contact Information
For questions regarding these Terms & Conditions, your order, or our services, please contact: