Delivery Timelines & Coverage

We aim to process and dispatch confirmed orders within 2–3 business days of ordering.

Depending on your location and courier availability, orders are generally delivered within the estimated timeline communicated at the time of purchase.

Delivery timelines may vary due to:

• Courier network availability
• Product readiness
• Remote or non-serviceable locations
• Public holidays
• Weather conditions
• Seasonal demand
• Operational or logistics disruptions

We currently deliver to PIN codes supported by our logistics partners.

If your address becomes temporarily or permanently unserviceable after an order has been placed, our team may contact you to discuss an alternative arrangement, cancellation, or refund, as applicable.

If only part of an order cannot be fulfilled, the available items may be shipped separately and the unavailable item may be refunded, where applicable.

Please ensure that your shipping address, PIN code, phone number, and other contact details are complete and accurate at the time of placing the order.

Shipment & Tracking Information

Shipment Notification

Once your order has been dispatched, you will receive a shipment confirmation along with a tracking link or tracking number.

Customers are encouraged to monitor their shipment using the tracking information provided.

Courier Partners

We work with third-party courier and logistics partners to deliver orders across supported locations.

In certain remote locations, a courier partner may request that the parcel be collected from a nearby delivery hub or service point. If this happens, the courier partner or our support team may contact you with further instructions.

Damaged, Open, Leaking or Tampered Shipments

If your order arrives with:

• Damaged packaging
• A broken or tampered seal
• Leakage
• Incorrect products
• Visible spoilage
• Any other genuine packaging or product-related issue

Please report the concern to us within 24 hours of delivery.

To help us review your claim, please provide:

• Order ID
• Name of the affected product
• A short description of the issue
• Clear photographs of the product
• Photographs of the outer shipping box
• Photograph of the shipping label
• A complete, unedited unboxing video for claims involving damage, leakage, or incorrect products

Once the concern has been reviewed and verified, we may offer an appropriate resolution in accordance with our Returns & Refund Policy.

This may include a replacement, refund, or store credit, depending on the nature of the issue.

Customer Responsibility

Customers are requested to provide the following details accurately:

• Name
• Shipping address
• PIN code
• Phone number
• Email address

Please also ensure that someone is available to receive the order when delivery is attempted.

If delivery fails due to customer unavailability, incorrect address details, OTP non-verification, or refusal to accept the shipment without a genuine product-related concern, any refund or reshipment request may be reviewed after the parcel is returned to our warehouse.

Applicable reverse-logistics charges may be deducted where necessary.

Customer Support

For any shipping, tracking, packaging, or delivery-related concern, please contact:

We aim to acknowledge genuine customer concerns within 24–48 hours.